Memefox Homepage
Support Portal – Memefox
https://memefox.com/pages/helpful-solutions
  • FAQ: Popular
  • Helpful Solutions: Popular

How much is shipping for my order?

Our shipping is FREE for domestic areas and ONLY $1 for International Countries. For a full list of places we ship to, please refer to the Shipping Policy.

Many of our Level Up! deals may have limits of $49, however they will easily reach these amounts when paired with the right products, but if your order does not equal these conditions, then please refer to our "Shipping Policy" button at the bottom where the tables are located at the very bottom of the policy page.

Note that this is subject to change at any time and that we may implement a different system in the future.

Do you ship to my country?

Please refer to our shipping policy for a full guide on where we ship to as well as shipping prices.

How do I change the shipping address for my order?

We are usually able to change the shipping address on an order within the first 24 hours after the order has been placed. If you've placed your order more than 24 hours ago, we might not be able to change it before it goes out.

To get in contact with us to change the shipping address, please submit a ticket.


Note: PayPal customers might notice the shipping address in their PayPal payment prompt on the PayPal website is different from the one that was submitted upon placing their order. The shipping address we use is the one provided on your order, not the one displayed on PayPal.

Where is my order?

Most products ship from our Asia warehouses within 1-3 business days and are shipped according to your chosen shipping method - see details on shipping methods and delivery time in our shipping policy located at the bottom of the page.

Please carefully read the email updates we send you to understand the status of your order or check it manually by going to our "Track Your Package" page.

You will receive email confirmation when your order ships. Your order's status will be updated on your order history (registered customers only).

Depending on the availability and quantity of items, your order might be shipped in several packages. Therefore the whole order might not reach you on the same day or in the same package. Please allow at least one week after the first delivery before contacting us about your order.

Some products ship from closer warehouses and will be delivered separately.

In some cases, Customs clearance might slow down delivery times, especially in Australia, Canada, Italy, and New Zealand.

If none of these conditions applies to you, please contact us about your order.

How do I cancel my order?

You can cancel your order by submitting a ticket.

You can cancel your order while it has not shipped yet.

Please note that sometimes orders are shipped before the shipping confirmation email has been sent, so please try to cancel earlier rather than later.

How do I track my order?

We give you a tracking number in your email which you can use to track the package on 17net. You can copy this link and paste your tracking code after the = sign:

http://www.17track.net/?nums=

Alternatively you can visit our "Track Your Package" page located as a button on the bottom of this page. We have an app and more detailed guide that can help you track your package.

FAQ:

1. I tried the tracking page it didn't find my package. Was I given an incorrect tracking number?

- Sometimes it takes time to enter the tracking number in to the shipping company's database so it doesn't show up on their tracking page yet. Please try the page again in 1-3 days. If the tracking still doesn't work after 3 days, please contact our support.


2. Is the Shipment Number the Tracking Number?

- No, the shipment number is a number used by our website to manage shipments. It is not a tracking number.

How do I use Meicoins / Level Up?

We have two guides you can read written in our "Helpful Solution" section along with many more questions answered!

They are quick guides which are worth a read if you wish to save the most money on our website!

Your order's status

You will be emailed on the various steps of your order.

I. Processing / Shipped

Your order has been paid for and received by us, it is being prepared for shipment. Shipment preparation usually takes 1-3 days but it might be longer if you happen to place an order on a Friday or during weekends / holidays.

If your order's status is "processing" for a long time, please contact our support.


II. Complete

Your order has left our warehouse and it's in the hands of the shipping company. It doesn't necessarily mean that your order has been delivered. If your order has tracking, you can track it by visiting our "Track Your Package" page or using the link we send you in your email when the package is shipped.


III. Closed

Your order was canceled or closed because you asked us to cancel it or the items in your order are sold out and we have no choice but to cancel it. We issue refunds after cancelling an order but if you don't receive a refund after 5 business days or more since your order got closed, please contact our support.


IV. Payment Review

Your payment has not yet cleared and your order will be processed later when it clears, this applies primarily PayPal payments using eChecks or credit cards which may be detected by our fraud prevention system.


V. Suspected Fraud

Some of our orders may be flagged as fraudulent by our fraud prevention system. Order's with "suspected fraud" status are on hold and we are unable to process them, please contact our support as soon as possible.

There's an error with checkout / discounts!

If you cannot see discount buttons on product pages or checkout, or your Meicoin Rewards Program tab isn't showing, try the following:

- Wait 30 seconds or so. Sometimes, the button to claim deals may be slow to show up.

- Disable your ad blocker. We don't run ads except our own on here!

- Allow permissions on our website through your script blocking addon such as NoScript.

- Clear your browser cache & cookies.

- Try a different browser or use private browsing mode.


If you receive an error message when trying to checkout, please do not attempt to try again. Take note of the error message (either type the message in a note or take a screenshot) and see the list below if one of it matches yours, and follow the instructions. If none of the error messages match, please contact our support by sending in a ticket on this page.


I. Transaction failed: Country check failed – fraud suspected

We are unable to ship to your country so your payment is blocked, see the list of countries we do not ship to on our shipping policy page. If your country is not on the list, please contact support immediately and let us know your country.


II. Transaction failed: Address not verified

This is an error involving the billing address, most of the time the billing address in your order didn’t match the billing address of your credit card. Fixing the billing address usually solves the error but there are times it might not work. If it doesn’t work after you have confirmed your billing address is correct, it might be caused by our fraud filter which is sometimes too strict (to prevent fraudulent transactions). We recommend trying another card or using PayPal to checkout.


III. Transaction failed: IP Volume exceeded

This is an error involving the amount of tries placing an order. This is usually coupled with other errors like the address not verified error or transaction normal error. When you have exceeded the allowed number of tries for placing an order, this error shows up. We placed this limitation on the website to prevent scammers from trying infinite times until they can find a working credit card. Please try again after 48 hours or more, we recommend contacting your bank and ask them if you have sufficient funds or ask them to let our charges through. You can also contact our support.


IV. Transaction failed: Transaction normal

This is a very generic error code that doesn’t tell you what the exact problem is but 2 of the most likely causes are: your card has insufficient funds (for Canadian and Australian customers please note all product prices and shipping cost are in US Dollars) or your bank rejected our charges. We recommend contacting your bank and ask them if you have sufficient funds or ask them to let our charges through. You can also contact our support.

What kind of shipping methods are available?

SHIPPING FROM OUR ASIAN WAREHOUSES
All packages shipped from China / Hong Kong use International Airmail: USPS ePacket or China Post. EMS shipping is a feature currently unavailable but we are attempting to include it in the future.


USPS ePacket
Packages shipped via this method is our fastest and cheapest available method. Once a package has left our warehouses, liability for successful shipment is assumed by our manufacturer and and your country's local postal service or shipping provider. Memefox assumes no responsibility for delay or loss of your package. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with your local postal provider.

China Post
Packages shipped via this method is our fastest and cheapest available for most countries that are not the US, CA, UK, or AU. Once a package has left our warehouses, liability for successful shipment is assumed by our manufacturer and and your country's local postal service or shipping provider. Memefox assumes no responsibility for delay or loss of your package. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with your local postal provider.


EMS & Registered SAL
EMS shipping is a feature currently unavailable but we are attempting to include it in the future.

Packages shipped via EMS include tracking and insurance as part of the shipping cost. In the event a package does not reach its destination, Memefox will replace, reship or refund your order.


CUSTOMS, DUTIES & TAXES
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customers are responsible for understanding the importation regulations of the shipping address they specify on their order. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. These charges must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

For our full shipping policy, please click the button at the bottom of the page labeled "Shipping Policy."

Are your 18+ items shipped in discrete packaging?

Yes, absolutely, all products are shipped in generic brown boxes or tough, thick white envelopes, depending on the shape of the items you're purchasing.

Generall there is no indication of any contents is given from the outside, they are labeled as "toy," "health item," or "apparel" on the shipping slip.