The following are the most common causes of password reset failure. If none of these apply, please contact our support.
1. The email was caught by the spam filter. Please make sure to check your spam folder and add our email address to the whitelist.
2. The email you registered had a typo. Please contact our support and let us know your account details such as the name you registered and/or order number if you placed an order and registered at the same time.
3. Account registration failed or you didn't really create an account.