Memefox Homepage
Helpful Solutions – Memefox

There's an error with checkout or discounts!

If you cannot see discount buttons on product pages or checkout, or your Meicoin Rewards Program tab isn't showing, try the following:

- Wait 30 seconds or so. Sometimes, the button to claim deals may be slow to show up.

- Disable your ad blocker. We don't run ads except our own on here!

- Allow permissions on our website through your script blocking addon such as NoScript.

- Clear your browser cache & cookies.

- Try a different browser or use private browsing mode.


If you receive an error message when trying to checkout, please do not attempt to try again. Take note of the error message (either type the message in a note or take a screenshot) and see the list below if one of it matches yours, and follow the instructions. If none of the error messages match, please contact our support by sending in a ticket on this page.


I. Transaction failed: Country check failed – fraud suspected

We are unable to ship to your country so your payment is blocked, see the list of countries we do not ship to on our shipping policy page. If your country is not on the list, please contact support immediately and let us know your country.


II. Transaction failed: Address not verified

This is an error involving the billing address, most of the time the billing address in your order didn’t match the billing address of your credit card. Fixing the billing address usually solves the error but there are times it might not work. If it doesn’t work after you have confirmed your billing address is correct, it might be caused by our fraud filter which is sometimes too strict (to prevent fraudulent transactions). We recommend trying another card or using PayPal to checkout.


III. Transaction failed: IP Volume exceeded

This is an error involving the amount of tries placing an order. This is usually coupled with other errors like the address not verified error or transaction normal error. When you have exceeded the allowed number of tries for placing an order, this error shows up. We placed this limitation on the website to prevent scammers from trying infinite times until they can find a working credit card. Please try again after 48 hours or more, we recommend contacting your bank and ask them if you have sufficient funds or ask them to let our charges through. You can also contact our support.


IV. Transaction failed: Transaction normal

This is a very generic error code that doesn’t tell you what the exact problem is but 2 of the most likely causes are: your card has insufficient funds (for Canadian and Australian customers please note all product prices and shipping cost are in US Dollars) or your bank rejected our charges. We recommend contacting your bank and ask them if you have sufficient funds or ask them to let our charges through. You can also contact our support.

What are Level Up! Deals and how do they work?

How do I place an order?

Placing an order is very easy! All you need to do is find the products you want and add them to your cart.

You can get the best deals if you make an account and make use of the Level Up! deals listed in the guide or on the button below the "Add to Cart" button on a product page.

This will list the deals you can get if you have followed the Level Up! guide or a button will shake if you have items in your cart already eligible for a deal.

You just need to hit claim and it will automatically bring you to the cart page after a few seconds.

Can I pay with a debit or prepaid card?

Debit cards and prepaid cards that have a credit card marking, such as Visa or Mastercard, are accepted by our system, but sometimes have issues with our payment gateways due to factors that are out of our control. For debit cards, please ensure that we have your correct billing address on file, as this helps the orders go through the system properly.

What is guest checkout?

Guest Checkout allows you to buy from Memefox without creating an account or registering, keeping some of your basic personal information from being saved on our database.

However, by checking out as a guest, you won't be able to accumulate Meicoins (our reward points), or have access to features like order history and status which tie into additional discounts you can earn monthly when you shop with us.

Programs such as the wishlist feature or Level Up! deals on our products won't be accessible either.

You are, however, allowed a whole cart discount of up to 8% when you check out as a guest with Level Up! as the only exclusion.

What currencies are accepted?

All prices are listed in US dollars (USD) on the website, but we accept just about all currencies around the world.

If your currency is different (Euro for example), the conversion will be automatically handled by your bank or PayPal.

Are there any taxes charged?

Nope! Memefox does not charge sales tax or VAT.

Depending on your country there may be taxes and/or tariffs charged by your national government that we can't be responsible for.

How can I pay for my order?

We accept a varieties of payment methods:

- All major credit cards (VISA, Mastercard, AMEX)

- PayPal

Since we process all orders by hand, it might take up to 72 hours before your order is processed and shipped.

We're sorry about any delay that might occur, and we thank you for your patience.

How do I track my order?

We give you a tracking number in your email which you can use to track the package on 17net. You can copy this link and paste your tracking code after the = sign:

http://www.17track.net/?nums=

Alternatively you can visit our "Track Your Package" page located as a button on the bottom of this page. We have an app and more detailed guide that can help you track your package.

FAQ:

1. I tried the tracking page it didn't find my package. Was I given an incorrect tracking number?

- Sometimes it takes time to enter the tracking number in to the shipping company's database so it doesn't show up on their tracking page yet. Please try the page again in 1-3 days. If the tracking still doesn't work after 3 days, please contact our support.


2. Is the Shipment Number the Tracking Number?

- No, the shipment number is a number used by our website to manage shipments. It is not a tracking number.

What kind of shipping methods are available?

SHIPPING FROM OUR ASIAN WAREHOUSES
All packages shipped from China / Hong Kong use International Airmail: USPS ePacket or China Post. EMS shipping is a feature currently unavailable but we are attempting to include it in the future.


USPS ePacket
Packages shipped via this method is our fastest and cheapest available method. Once a package has left our warehouses, liability for successful shipment is assumed by our manufacturer and and your country's local postal service or shipping provider. Memefox assumes no responsibility for delay or loss of your package. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with your local postal provider.

China Post
Packages shipped via this method is our fastest and cheapest available for most countries that are not the US, CA, UK, or AU. Once a package has left our warehouses, liability for successful shipment is assumed by our manufacturer and and your country's local postal service or shipping provider. Memefox assumes no responsibility for delay or loss of your package. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with your local postal provider.


EMS & Registered SAL
EMS shipping is a feature currently unavailable but we are attempting to include it in the future.

Packages shipped via EMS include tracking and insurance as part of the shipping cost. In the event a package does not reach its destination, Memefox will replace, reship or refund your order.


CUSTOMS, DUTIES & TAXES
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customers are responsible for understanding the importation regulations of the shipping address they specify on their order. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. These charges must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

For our full shipping policy, please click the button at the bottom of the page labeled "Shipping Policy."

My country isn't available for shipping!

We apologize if we cannot ship to your country. We may be restricted by local laws for our products in some countries or they may be blocked due to highly fraudulent orders we receive from them.

For a full list of countries we don't ship to, please refer to our Shipping Policy at the bottom of the page.

Where is my order?

Most products ship from our Asia warehouses within 1-3 business days and are shipped according to your chosen shipping method - see details on shipping methods and delivery time in our shipping policy located at the bottom of the page.

Please carefully read the email updates we send you to understand the status of your order or check it manually by going to our "Track Your Package" page.

You will receive email confirmation when your order ships. Your order's status will be updated on your order history (registered customers only).

Depending on the availability and quantity of items, your order might be shipped in several packages. Therefore the whole order might not reach you on the same day or in the same package. Please allow at least one week after the first delivery before contacting us about your order.

Some products ship from closer warehouses and will be delivered separately.

In some cases, Customs clearance might slow down delivery times, especially in Australia, Canada, Italy, and New Zealand.

International Holidays may also slow your package down, and around January packages are significantly delayed due to the Chinese New Year.

If none of these conditions applies to you, please contact us about your order.

Do you ship to PO boxes?

Yes, usually with no problem β€” however we do advise against them due to a higher chance of the package getting lost.

Please make sure to include your PO box number in your shipping address. For some items and shipping methods, shipping to PO boxes is not possible.

We'll contact you if there are any issues.

Do you ship to APO boxes?

Yes, usually with no problem β€” however we do advise against them due to a higher chance of the package getting lost.

Please make sure your APO address has "United States" as the country, rather than the country you're actually based in.

Please note that special shipping charges may apply when shipping from our Asian warehouses.

How much is shipping for my order?

Our shipping is FREE for domestic areas and ONLY $1 for International Countries. For a full list of places we ship to, please refer to the Shipping Policy.

Many of our Level Up! deals may have limits of $49, however they will easily reach these amounts when paired with the right products, but if your order does not equal these conditions, then please refer to our "Shipping Policy" button at the bottom where the tables are located at the very bottom of the policy page.

Note that this is subject to change at any time and that we may implement a different system in the future.

Why is "X" shipping so expensive?

Shipping from Asia can be expensive compared to some countries and shipping cost is calculated by the size and weight of your package and a flat fee that isn't part of our Level Up! deals.

Normally, the bigger and heavier your order is, the more expensive shipping cost will be. However, because you will most likely receive multiple packages from us at different warehouses, we incur a flat shipping fee instead.

Some fees may be more pricier than most depending on countries which are furthest away.

Why am I receiving multiple packages?

We hold multiple warehouses at different locations in Asia.

Packages are not processed through a fulfillment center like larger retailers where it is all bunched up into one box before being shipped, the exception being if different products contained in these warehouses are in the same one.

Your order's status

You will be emailed on the various steps of your order.

I. Processing / Shipped

Your order has been paid for and received by us, it is being prepared for shipment. Shipment preparation usually takes 1-3 days but it might be longer if you happen to place an order on a Friday or during weekends / holidays.

If your order's status is "processing" for a long time, please contact our support.


II. Complete

Your order has left our warehouse and it's in the hands of the shipping company. It doesn't necessarily mean that your order has been delivered. If your order has tracking, you can track it by visiting our "Track Your Package" page or using the link we send you in your email when the package is shipped.


III. Closed

Your order was canceled or closed because you asked us to cancel it or the items in your order are sold out and we have no choice but to cancel it. We issue refunds after cancelling an order but if you don't receive a refund after 5 business days or more since your order got closed, please contact our support.


IV. Payment Review

Your payment has not yet cleared and your order will be processed later when it clears, this applies primarily PayPal payments using eChecks or credit cards which may be detected by our fraud prevention system.


V. Suspected Fraud

Some of our orders may be flagged as fraudulent by our fraud prevention system. Order's with "suspected fraud" status are on hold and we are unable to process them, please contact our support as soon as possible.

What do I do if my order has an error/problem?

If the problem is due to our error, we'll do our best to make it right. Depending on what kind of items you ordered, we may able to grant a refund or replacement, but not always.

Most custom items / POD (Print on Demand) products cannot be refunded, but instead will be replaced whenever possible.

To report a problem with your order, please submit a ticket for assistance.

How do I cancel my order?

You can cancel your order by submitting a ticket.

You can cancel your order while it has not shipped yet.

Please note that sometimes orders are shipped before the shipping confirmation email has been sent, so please try to cancel earlier rather than later.

Can I return my order?

Yes, but we only offer our customers the chance to return or exchange most merchandise within 7 days of receiving the package when it is either the wrong order or if the items are damaged.

If you are returning an item due to our error, we'll pay for the return shipping cost, otherwise we request that you pay for the return shipping for the time.

Unfortunately, we also do not allow returns or exchanges for the following products unless damaged:

Bed Sheets or Duvets
Inner Pillows
Any POD (Print on Demand) items listed as such, which consists of mainly apparel items.

For further details, you can review our return policy by clicking the "Return Policy" button at the bottom of the page.

To request a return, please submit a ticket to get an RMA.

Can I make changes to my order?

Our system is limited so we cannot do the following changes:

1. Add items to an order already made.

2. Add discounts to an order.

3. Combine orders.

4. Change the order's email.

5. Change the order's shipping method.

We can change your order's shipping address and remove items/cancel the whole order.

How do I change my order's shipping address?

We are usually able to change the shipping address on an order within the first 24 hours after the order has been placed. If you've placed your order more than 24 hours ago, we might not be able to change it before it goes out.

To get in contact with us to change the shipping address, please submit a ticket.


Note: PayPal customers might notice the shipping address in their PayPal payment prompt on the PayPal website is different from the one that was submitted upon placing their order. The shipping address we use is the one provided on your order, not the one displayed on PayPal.

I have not received my refund yet!

The refund process usually completes within 5 business days but ultimately it depends on how fast your bank processes refunds.

If you do not receive your refund within 5 business days, please wait for a little while and see if it appears in your account.

If a significant time has passed and you still haven't received your refund, please contact our support. Below is how the refund process works for a credit card payment. PayPal payments are similar, just replace Payment Gateway/Payment Processor with PayPal.

1. Merchant --> Refunds the Money.

2. Refund is sent through the payment gateway.

3. Payment processor processes the transaction information.

4. Payment processor forwards the information to the bank.

5. The customer receives the money.

What are Meicoins and how do they work?

Meicoins are a form of our website's currency in which you receive after a transaction. 5% of your transaction is refunded to you in Meicoins which you can use for 50% of your order if you have enough of them.

For a full guide on our "Meicoin Rewards Program," click the button at the top of the page.

I tried logging in and now I can't anymore!

If you tried to login and failed too many times, the site will lock you out as part of security to prevent brute force password hacking.

Please try again in a few hours.

If that does not work, then try again tomorrow.

How do I close/delete my account?

We're sorry to see you leave us!

To close your account, please submit a ticket.

I tried to reset my password but there's no email!

The following are the most common causes of password reset failure. If none of these apply, please contact our support.

1. The email was caught by the spam filter. Please make sure to check your spam folder and add our email address to the whitelist.


2. The email you registered had a typo. Please contact our support and let us know your account details such as the name you registered and/or order number if you placed an order and registered at the same time.


3. Account registration failed or you didn't really create an account.

How do I update my saved address in my account?

Ordering from Memefox requires both a billing address and shipping address.

The billing address is required for any transaction made online, and most importantly for credit cards. It must match the address registered to the bank account/credit card you intend to use for payment.

The shipping address is where your order will be delivered after the transaction is completed. It could be your house, office or even a friend's address. Although we do recommend using your own home address and avoid P.O. boxes.

Registered users can manage their address by logging in to your account and going to "View Addresses" at the account dashboard. From there, you will be able to add, delete, or edit addresses.

Changes made to your address list do not apply to orders you have already placed.

To change the address for a current order, please submit a ticket.

How do I clean "X" product?

We have a useful guide that helps you learn how to clean dakimakura, mousepads, and apparel! Check it out by clicking the "Product Cleaning Guide" button at the top!

Are 18+ items shipped in discrete packaging?

Yes, absolutely, all products are shipped in generic brown boxes or tough, thick white envelopes, depending on the shape of the items you're purchasing.

Generally there is no indication of any contents is given from the outside, they are labeled as "toy," "health item," or "apparel" on the shipping slip.

Is there a limit to the number of deals I can get?

Nope! Feel free to grab as many Level Up! deals as you wish.

However, you can't grab multiple deals in one cart. Please click the "Level Up! Deals Guide" button at the top to learn more.

Is the fabric you use for dakimakura better / as good as what you can get in Japan?Β 

The dakimakura's material our manufacturers use is imported from parts of Japan such as Osaka. They use high grade Japanese printers used specifically to print dakimakura for printing the art. However, these printers may not be as high of a grade compared to the top rated manufacturers who dominate the market in Japan.

The highest grade dakimakura bought in Japan primarily cost at least over twice of what we charge. We try our best to make the quality of the dakimakura we sell as high of a grade as we can in relation to the best kind you find there. Our guarantee is that you will find that the quality of what we provide is just as, (if not almost as) satisfactory.

For the best quality and print, we recommend purchasing your dakimakura on 2WT (2-way tricot) material as that is the best rated and highest quality.

Why do you only offer peach skin or 2wt for your dakimakura / mousepads?

Peach skin is a standard material commonly use for dakimakura. It is a material that is a great "all rounder" in terms of elasticity, softness, and print quality.

2wt has the best elasticity, softness, and print quality. They also last the longest.

We only want to offer you the best two available because we believe that is all you really need and there is less hassle in deciding.

Materials such as velvet and Japanese textile are much lower grade and print quality, so we do not wish to risk offering you a bad product from those materials.

Can I submit art for a custom dakimakura / other product?

As much as we would like to, we do not have the resources available at the moment to invest in a system where this can be accomplished effectively.

We apologize if this inconveniences you in any way.

If you are interested in submitting any fan art though, we do have an "Artist Corner" which you can be listed on as someone who has contributed art to us! All you need to do is submit us a ticket.

What material should I choose for my dakimakura waifu / husbando?

We suggest you always use 2wt, but if you are wanting to save money, we suggest you follow this rule:

2wt = waifu / husbando.

Peach skin = All other girls / guys.

I cannot access your website from "X" country!

Memefox may be inaccessible to some countries. Please try using a proxy service!

Some of your web pages are loading slowly!

Some of our web pages may contain a lot of content or your web service is being slow / you have low bars.

We apologize if they are loading slowly, and we try to keep the content to within a reasonable bitrate per page for your shopping convenience.

Images are broken or not appearing on my device!

Please try clearing your cookies and cache in your browser. You can also try private browsing mode to see if that works.

Your internet may also be the cause due to a slow connection or low bars.